FREQUENTLY ASKED QUESTIONS
What is the Jack & Jill's Downhill Marathon?
Since 2015, the Jack & Jill's Downhill Marathon has been a sell out annual running event held in North Bend, Washington. It features a marathon and half marathon that celebrates the thrill of downhill racing and the stunning natural beauty of the Pacific Northwest.
REGISTRATION
How do I register for the race?
Registration can be completed online through our RunSignUp page. Just click on the "Register" button wherever you see it and follow the instructions to secure your spot.
What is included in my registration fee?
Your registration fee includes entry to the marathon or half marathon, Bus shuttles, race bib, timing chip, tech race shirt, custom race bag with swag, race medal (after you cross the finish), complimentary downloadable high-resolution photos, access to hydration stations along the course, and professional timing services.
What is the return/refund policy?
Our refund policy is strict: no refunds, transfers, or deferrals, including switching to other races. This ensures fairness and is due to your registration fee directly supporting essential race elements like permits, traffic control, medals, insurance, and facilities. We understand the inconvenience as fellow runners but maintain this clear policy to guarantee a well-organized event for everyone. Please respect this decision and refrain from making repeated inquiries.
I purchased the race insurance, how do I contact them?
Although consumers purchase through the RunSignup website, RegShield is a third-party entity, and all plan-related questions should be directed to FanShield via the following channels:
Domestic: help@fanshield.com
Filing a refund request with RegShield is easy. We recommend selecting the “File A Refund Request” at the bottom of the confirmation email. Alternatively, the consumer can visit the web page below: https://requestmyrefund.com/fanshield/refund
For more information please visit their support portal
RACE DAY
What time does the race start?
The marathon starts at 6:00 a.m. and the half marathon at 6:30 a.m.
Please arrive early to check in and warm up.
Where does the race start and finish?
The marathon starts at Crystal Springs Sno Park and finishes along the I90 corridor near North Bend, offering breathtaking views of the Cascade Mountains.
The half marathon starts at Hyak and finishes with the marathon runners.
Please see the course info tab for directions and shuttle info.
What are the course routes?
You will run through beautiful forested trails and along scenic river paths. Detailed maps are available on our website.
What shoes do I wear?
We suggest road shoes for the hard packed gravel course. Trail shoes tend to be a bit rigid and unnecessary. Racers tend to get shredded from the gravel. While it is a trail, the course is not technical. Gators might be helpful if you shuffle and kick up rocks.
Do I need a headlamp and will I get it back?
YES. All runners will need a headlamp or small flashlight for the 2.4 mile tunnel. You will need to carry your light with you or you can drop it and donate it for future runners that forget their light. The tunnel is too close to the finish to be able to return the lights in time.
Are dogs allowed?
No. Per USATF rules, dogs are not allowed in the Jack & Jill's Downhill Marathon.
Are strollers allowed?
No, this course is not ideal for strollers due to a 2.4 mile dark tunnel and hard packed gravel along an open course.
Are headphones allowed?
Yes, but please use bone conduction ones or only one earbud at a low volume to remain aware of your surroundings.
Is there a bus shuttle to the full marathon start?
Yes. There is NO parking at the marathon start. It is a very short shuttle ride from HYAK Sno Park Parking area (the Half start).
Is this event sanctioned?
Yes, this event is USATF sanctioned.
Are there drop bags?
Yes! We provide them when you pick up your bib. Your bib also has a tear tag to secure to your bag. Please ensure the bag is closed and the tag secure. Do not place valuables in the drop bag. We are not responsible for lost items. We do not mail forgotten drop bags.
SUPPORT AND SERVICES
What support will be available on the course?
The course will have ample hydration stations every 2-2.5 miles with water and gatorade with volunteers to guide and cheer you on.
Can my friends and family come to watch?
Absolutely! Spectators are welcome to cheer runners along the course and at the start/finish line. For the finish line, spectators take a shuttle bus from Hyak parking area (see parking and directions page). We love cowbell and cheers! While there are not many spots to spectate, the runners do enjoy the cheers!
POST-RACE
What happens after the race?
Join us for a post-race celebration with refreshments, food, and music. It's a great way to celebrate your achievement and connect with the community. Shuttle buses will bring you back to thestart line parking area.
How will I get my race photos?
Professional race photos will be available for download a few days after the event. We'll provide instructions on how to access them via email and on our website.
